Privacy Policy JE88 —
Personal Data Protection for Malaysian Users

1 Introduction

JE88 (je88.plus) is a leading online gaming platform dedicated to users in Malaysia. We understand that your trust is our most valuable asset, and protecting your personal data is a responsibility we take seriously. This Privacy Policy is designed to clearly and transparently explain how we handle your personal information.

This Privacy Policy applies to all users of the je88 platform, including website visitors, registered members, and anyone who interacts with our services through je88.plus or the je88 mobile app. We encourage you to read this document carefully and to contact our team if you have any questions.

This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data privacy management. We are committed to keeping this policy up to date with the latest legal and technological developments.

2 Information We Collect

JE88 collects various categories of information to enable us to provide you with a secure, personalised, and high-quality service. Below are full details of the types of information we collect:

2.1 Information You Provide Directly

• Full name as it appears on your official identification document.
• An active mobile phone number for account verification purposes.
• Date of birth to verify eligibility for users aged 18 and above.
• Bank account or eWallet details for deposit and withdrawal processing.
• Copies of identity documents (national ID, driving licence) for the KYC process.
• Additional information you voluntarily provide when communicating with our support team.

2.2 Information Collected Automatically

• IP address and location data obtained from your internet connection.
• The type and version of the web browser you are using.
• Operating system and device information.
• Platform usage patterns including games played, session duration, and wagering records.
• Technical log data including timestamps and error codes.
• Cookie information and device identifiers.

2.3 Financial Transaction Information

• Complete records of all deposits, withdrawals, and bonus transactions.
• Wagering activity history for compliance and risk analysis purposes.
• Details of the payment method used.

3 How We Use Your Data

The data we collect is used responsibly and only for legitimate purposes. Below is a full description of how we use your information:

4 Sharing Information with Third Parties

JE88 does not sell or rent your personal data to anyone. However, there are specific situations where we need to share your information with trusted third parties. All data sharing is conducted within defined limits and is subject to strict data protection agreements.

• Payment Providers: We share the necessary transaction information with recognised payment providers to facilitate the processing of your deposits and withdrawals.
• Game Providers: Third-party gaming platforms integrated with je88 receive limited account information to enable access to their games.
• Analytics Providers: We use trusted analytics tools to understand platform usage patterns. Any data shared is anonymised and aggregated.
• Authority: JE88 will disclose the required information to legal authorities, enforcement bodies, or Malaysian government agencies when mandated by law or court order.
• AML Partner: In compliance with anti-money laundering laws, we may share certain information with relevant compliance authorities.

5 Data Security Measures

The security of your data is JE88's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats. The security measures we implement include:

• 256-bit SSL encryption for all data transmissions between your browser and our servers.
• Passwords are stored using irreversible one-way hashing techniques.
• Two-factor authentication (2FA) is available for all member accounts.
• Round-the-clock security monitoring by JE88's internal IT team.
• Periodic security audits by independent and qualified third parties.
• Strict internal access controls — only authorised staff may access user data.
• A comprehensive incident response plan to address any data breaches promptly.
• Regular encrypted data backups stored at secure locations.

While we take all reasonable steps to protect your data, no system is entirely immune to cyber threats. We therefore encourage you to take your own precautions, such as using a strong password and never sharing your login credentials with anyone.

6 Cookie Policy

JE88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser. The following are the types of cookies we use:

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the je88 platform. For more information on managing cookies, please refer to your web browser's help documentation.

7 Your Rights Over Personal Data

As a data subject under Malaysia's PDPA, you have certain rights regarding the personal data we hold about you. je88 respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact our data protection team via email at [email protected]. We will verify your identity before processing any request to ensure the security of your account.

8 Data Retention Period

JE88 only retains your personal data for as long as it is needed for the purposes stated in this policy or as required by law. Our general data retention guidelines are as follows:

• Active account data: Retained for as long as your account is active and for 7 years after account closure (AML legal requirement).
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• Customer support communication logs: Retained for 3 years.
• Analytics and usage data: Retained in aggregated form for 2 years.
• Marketing data (with consent): Retained until you withdraw your consent.

Upon expiry of the retention period, your data will be securely deleted or anonymised so it can no longer be linked to you. Our deletion process ensures no data is recoverable once removed.

9 Links to Third-Party Platforms

The je88 platform may contain links to third-party websites or applications, such as game providers or social media channels. Please note that the je88 Privacy Policy does not apply to those platforms. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit.

When you choose to play games provided by third-party suppliers through the je88 platform, those suppliers may collect your game data under their own privacy policies. je88 shares only the minimum necessary information with these suppliers and ensures all data-sharing agreements meet high data protection standards.

10 Changes to the Privacy Policy

JE88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via:

• A prominent notice on the JE88 website homepage.
• Email to your registered address (for significant changes that affect your rights).
• In-app notification on the JE88 mobile app.

We encourage you to review this page regularly to ensure you are always informed about how we protect your information. The "Last Updated" date at the top of this page indicates the current version of this policy. Continued use of JE88 services after any changes are published means you accept the updated terms.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact the je88 data protection team. We are committed to responding to every inquiry thoroughly and within a reasonable timeframe.

We also encourage you to refer to the Frequently Asked Questions (FAQ) us for instant answers to frequently asked questions about privacy and account security.